Returns & Exchanges

At Keto Store, we prioritize your health and satisfaction by offering a 30-day return policy for unopened and non-perishable keto products. Due to the food-based nature of our inventory, we cannot accept returns on opened consumables or items requiring refrigeration.

1

Verify Eligibility

Ensure your items are unopened, in their original packaging, and within 30 days of the delivery date to qualify for a refund.

2

Contact Support

Email our customer care team with your order number and photos of the items you wish to return to receive a Return Authorization Number.

3

Secure Packaging

Pack your items securely in a shipping box with the Return Authorization Number clearly marked on the exterior to avoid processing delays.

4

Receive Refund

Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing