Frequently Asked Questions

Everything you need to know about shopping at Keto Store.

Are all products on your site strictly ketogenic?

Yes, every product we stock undergoes a rigorous review process to ensure it is low-carb, high-fat, and free from hidden sugars or fillers that could kick you out of ketosis.

How do you handle shipping for temperature-sensitive items?

Perishable items like keto chocolates or dairy-based snacks are shipped in insulated packaging with cold packs to ensure they arrive in perfect condition, especially during summer months.

What is your return policy for food items?

Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Are your products gluten-free and non-GMO?

The majority of our inventory is both gluten-free and non-GMO. You can find specific dietary certifications listed on each individual product page under the 'Specifications' tab.